Operations Leadership, Not Just Task Support

You don't need another tool. You need someone who owns the back end — so the work only you can do stops competing with the work that shouldn't be yours at all.

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Operations Support

Most people come to me after they've already tried the tools. They've got a CRM they don't use, a project board nobody updates, and a to-do list that resets every Monday.

The problem usually isn't the software. It's that nobody owns the back end.

On retainer, I do. I run your operations — the systems, the workflows, the follow-through — so the work that only you can do stops competing with the work that shouldn't be yours at all.

This is for you if:

  • You're a small business or nonprofit leader wearing too many hats

  • Your work is strong but the back end is held together with memory and good intentions

  • You want a partner who takes things off your plate, not a consultant who hands you a report and leaves

  • You're ready to change how things get done, not just what tool they get done in

  • You can commit to at least three months — long enough for the changes to stick

This is NOT for you if:

  • You want a handful of hours and no commitment — three months is the shortest engagement I take

  • You're looking for a one-off tech fix, like a single app install, with no broader strategy behind it

  • You need someone available full-time or same-day

  • You want to keep every current process exactly as it is

  • You're looking for the cheapest possible option rather than the right one

What to Expect

  • Twenty minutes. What's breaking, what it's costing you, and whether we're a fit.

  • I assess your tech stack, workflows, and tools, and deliver a clear action plan with recommendations tailored to your needs — including the places work quietly falls through.

  • I tell you which level fits, what's included, and exactly what it costs. You'll have a clear number before you commit to anything.

  • The work gets done, and we talk on a standing call so you're never wondering what's happening.

Get Operations Support ➝
  • Lis Mery Ramirez headshot

    "Since Carol came on board, she has done a complete audit of our operations and identified key areas for improvement."

    "Carol has been running my law firm's operations for the better part of the last year and has completely transformed the way we run our business. Since Carol came on board, she has done a complete audit of our operations and identified key areas for improvement. The most significant recommendation from Carol was to roll our operations into a new, more comprehensive legal software; she looked at several options and recommended the best fit for our firm. Once we approved that software, Carol got to work moving our systems over to the new software while ensuring that day-to-day operations wouldn't be interrupted."

    Jonathan L. Hood, Esq
    Hood Venture Counsel, Founder and Managing Attorney

  • Dalina Soto headshot

    "From helping me with business support and strategy to liaising with legal counsel, Carol has made sure I don’t just dream big—I move smart.

    What can I say about Carol? She’s been everything. She’s helped me map out new business ventures that make an impact in the Latino community and keep me grounded in my personal life. Thanks to her, I’ve been able to juggle being a mom, a wife, my own person—and still be a bomb ass businesswoman.”

    Dalina Soto, MA, RD, LDN
    Your Latina Nutritionist, Founder

Three Ways We Can Work Together

Each tier builds on the one before it. Start where you are; move up when the business does

✹

The Foundation — for solo operators and small teams who need the back end to just run

I take over the recurring operational work: CRM and pipeline upkeep, invoicing and payment follow-up, inbox and calendar structure, project and task tracking, client and vendor admin, and a monthly check-in call.

Best fit if the business works, but back-end admin is quietly eating the hours you should be spending on clients.

✹

The Operator — for owners who need someone to own operations, not just maintain them

Everything in The Foundation, plus process documentation and SOPs, tool selection and migration, onboarding and offboarding workflows, team and contractor coordination, vendor and subscription management, and a check-in call every two weeks.

Best fit if you're bringing on help, running more moving parts than one person can hold, and you're tired of being the only one who knows how anything works.

✹

The Fractional COO — for leaders who need an operations executive without the full-time salary

Everything in The Operator, plus operational strategy and quarterly planning, budget and vendor oversight, hiring plans and team structure, operational readiness for grants and funding, board and stakeholder reporting, and a quarterly business review with Carol + Abbey — ops and finance together.

Best fit if you're making real decisions about growth, hiring, or funding, and you need someone who understands both how the business runs and where it's going.

Not everyone fits a tier. If your scope is seasonal, project-heavy, or somewhere between two levels, we'll build the engagement around what you actually need.

Let's Talk Impact

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Let's Talk Impact *

Ready to hand off the back end?

Twenty minutes, no prep, no pitch. Tell me what's breaking and I'll tell you honestly whether I'm the right person to fix it — and what it would cost.

Let's Chat